The questions do not stop when you lock the door.
Someone is on your site at ten at night comparing two products and deciding whether to buy. There is nobody there to ask.
Your catalogue answers the question — if anyone reads it
A specialty shop usually has the answer published already, buried in a product page nobody scrolls. The customer does not want to read forty product pages; they want to ask one question and be told which of the two is right for them. That conversation is the thing that sells, and it only happens while you are open.
The calls you’re missing right now
Real questions, unanswered until somebody gets to a keyboard.
- “Which of these two is right for a puppy?”
- “What is actually in it — and is there anything my animal cannot have?”
- “Do you ship to me, and what does that cost?”
- “Is that in stock in the size I need?”
- “How is this different from the cheaper one?”
- “Can I come in on Sunday?”
Where to start, and what to add
In order. Most retail and specialty shops buy the first one and nothing else for a while — that is the intended way to do it, not a smaller version of it.
Start here
Website Chat$249/mo · No OSQR plan requiredor $2,739/yr paid up frontIt reads your whole catalogue with published prices, so it can compare two products for a customer the way somebody behind the counter would, and capture the sale rather than losing it to a competitor still open.
Then add
Business Line$249/mo · No OSQR plan requiredor $2,739/yr paid up frontFor shops whose customers text — stock checks, hold requests, "are you open" — answered from the same catalogue without interrupting the floor.
Then the whole machine — every door, the chase, one record
Both doors — your website and one business number that answers calls and texts (switch answering on and it picks up; it never dials out) — plus follow-up that never forgets a lead that went quiet, and one record per customer, so the caller, the texter and the form-fill read as one person instead of three strangers.
Every price above is the monthly price. Paid a year up front, it is 12 months for the price of 11 — the same product, not a discount. The guarantee is the same either way: 30 days, every dollar back, no questions.
What we can show you
A working demo exists on a real specialty retailer’s catalogue — every product with its published price — and it answers comparison questions the way somebody behind the counter would. It is behind a password today; ask and we will show it.
Straight answers for retail and specialty shops
Will it recommend the wrong product?
It answers from what you publish, so its knowledge is exactly your catalogue — no more and no less. Where you have published a caution or a restriction, it repeats it. Where you have not, it will not invent one, which is why the catalogue you give it is the thing that matters.
Does it know what is in stock?
Only if your stock levels are published somewhere it can read. If they are not, it answers on the catalogue and hands stock questions to you rather than promising something you might not have.
Can it take an order or a payment?
No. It answers questions and captures the lead; the sale happens in your existing checkout. We would rather say that plainly than let you find out after buying.
Do I need an OSQR subscription as well?
No. Website Chat is a whole product on its own, and if it is the only thing you ever buy from us that is a perfectly good outcome.
See it answer as your business.
Ask for a demo built on your own prices and services. You will know what it knows before you decide anything.
Want the whole machine — or the website handled too? See the Front Desk or the Front Office
Or reach a person: call or text (623) 232-0185