Nobody answers a phone from inside the cab.
Eight hours of seat time is eight hours of missed calls — and dirt work is the first trade on every job, so the caller you miss takes the whole project’s schedule with them.
You are the first trade in, so your missed call delays everything
Excavation gets hired before anyone else swings a hammer, which means your callers are at the start of something — a house pad, a pool dig, a driveway cut — and in a hurry to keep their whole project moving. When the call lands during seat time, they do not leave a voicemail and wait; they call the next name, because their framer is asking when the pad will be ready. The jobs are won by whoever can say “yes, here is roughly what that costs, and here is when we could look at it” before the caller’s momentum moves on.
The calls you’re missing right now
Real questions, unanswered until somebody gets to a keyboard.
- “What does it cost to dig a pool?”
- “Can you cut a driveway into a slope like mine?”
- “Do I need engineering or a permit for this much grading?”
- “What if you hit rock or caliche?”
- “How soon could you come look at the site?”
- “Do you haul the dirt away or leave it?”
Where to start, and what to add
In order. Most excavation & grading contractors buy the first one and nothing else for a while — that is the intended way to do it, not a smaller version of it.
Start here
Business Text Line$249/mo · No OSQR plan requiredThe GC text and the homeowner call-back both land here: answered from your pricing structure and service area while you finish the cut, with site-visit requests captured with the address and access notes you will actually need.
Then add
Website Chat$249/mo · No OSQR plan requiredCatches the “can you even do this” research questions — slope cuts, pool digs, permit basics from your own answers — and turns them into a site-visit request with contact details instead of a bounce.
The dig, priced before you load the trailer.
Two hundred yards of cut, forty loads hauled, mobilization both ways, rock clause stated — said once, out loud, standing on the site. The bid the customer signs looks like you spent the evening on it. You spent ninety seconds.
The actual app. No customer data on this screen.
What we can show you
There is no excavation case study to show you, and we do not manufacture them. What we can show: these products running live on this site and on the founder’s construction company’s site, and a demo built on your own numbers before you commit to anything.
Straight answers for excavation & grading contractors
Can it quote a dig without seeing the site?
It will not pretend to. Website Chat and the Business Text Line answer with your published ranges and the honest caveat that dirt work is priced on inspection — then capture the site visit. VoiceQuote prices the job after you have stood on it, from your rates, with your contingencies in writing.
How does it handle the rock question?
With whatever policy you give it, stated the same way every time — “rock and caliche are billed at an hourly rate past the first foot” or however you run it. The clause your customers argue about least is the one that was in writing from the first conversation.
Does it know permit and engineering rules?
It knows what you tell it — the general guidance you already repeat about grading permits and engineered pads — and it attributes it as your guidance, not legal advice. For the line past that, it says “that one needs the county, and here is who to ask.”
I work for GCs mostly. Does a website chat matter?
Less than the text line does, and we will say so plainly. The Business Text Line is the one that keeps builder threads answered from the cab; the chat earns its keep on homeowner pool digs and driveway cuts, which is real work but probably not your backbone.
What does it do with a question it cannot answer?
Says it does not know, tells them someone real will follow up, and flags the thread for you. On dirt work a wrong confident answer costs real money — the honest handoff is the feature.
See it answer as your business.
Ask for a demo built on your own prices and services. You will know what it knows before you decide anything.
Want the whole machine — or the website handled too? See the Front Desk or the Front Office
Or reach a person: text us (623) 232-0185